| Issue ID | 999319 |
| Internal NHTSA # | 10532511 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E320 |
| Model Year | 2004 |
| File date | 01/02/13 |
| Component | SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER |
| Product type code | VEHICLE |
| Description of the problem | 2004 mercedes benz e320. Consumer writes in regards to seat heater malfunction. *smd the consumer stated she turned on the seat heater. Minutes later, she began to feel heat under her left thigh and a burning smell, so she reached down to touch the seat, and quickly drew her hand back as she burned the edge of her fingers. She immediately turned off the seat heater as that was the only thing she could think of, that might have caused the extreme heat. She pulled off the road and jumped out of the vehicle. By then, there was a finger size hole in the left side of the leather seat and the inside of the hole was glowing red and smoke was rising out of the hole. The consumer also realized the bottom left edge of her coat was also burning, and she quickly put it out. The dealer confirmed, the cause of the hole was the seat heater. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | CONSUMER LETTER |
| City and State | CHAPEL HILL, NC |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |